F.A.Q.s

Shopping Information

Do I have to register?

No, there is no obligation to register on our website, but we do encourage it, as it provides certain benefits. An account facilitates the ease of any future purchase, allows us to save your transaction history, and gives you a chance to acquire discounts.

Do you make custom products?

No, we exclusively sell products made by Arsgard. On the other hand, if you are an artist, who’s interested in working with us, feel free to write us an email!

How can I contact you?

Shop / Orders / Payments: butikk@arsgard.no

News / Business / Collaborations / Advertising: marketing@arsgard.no

How much is the shipping?

Shipping within borders of Norway is free!

Can I get discounts?

We believe that there are people among our clients, who we can inspire and be inspired by. That’s why the most important thing to us, is the contact with you.

We want to build a community around Arsgard, as well as give you the opportunity to get some discounts.

It’s easy – just be present! Send us pics of yourself wearing our products, comment, and take part in our contests, which will be announced on Facebook and Instagram.

Payments

Is my credit card information secure and confidential?

All transactions are secure and encoded. We use the safest online payment system available and no credit card information will be archived.

How can I pay?

You can choose from the following list of payment options:

  • VISA
  • MasterCard
  • American Express

Choose your payment option in the order form and complete the payment according to the information you received.

Orders and Returns

How much time do I have to pay for the order?

The payment needs to be completed within 24h from when the order was placed. Orders that are not paid for in 24h will be cancelled.

Can I track my order?

Of course! After all, we want you to know what’s happening with your order – you can track every step of the delivery from the order to the final arrival at your home.

How do I place an order?

After picking the product(s) of your choice (pattern, color, and size) just add it to your SHOPPING CART. After you’ve closed your shopping list, add your personal information and shipping address. Make the payment and you’re done!

If you want to be a part of our community, feel free to register. During all future shopping sprees your information will be added automatically for your convenience, and don’t forget to check if all typed information is correct. In case you need to change the shipping address, you can easily do while updating your profile information.

Will I receive a confirmation email after placing my order?

Yes, you will receive an email with the confirmation of your order with every order placement. It doesn’t matter whether you are a registered client or not, you will always receive an overview of the order with all essential details. We always want you to be in the loop when it comes to the current status of your order.

My order arrived, but something is wrong. what do I do?

That’s rather the exception and would be quite surprising. Please, contact us at butikk@arsgard.no, if something did in fact go wrong with your order. We would like to kindly ask you to do the following when you contact us.

Subject matter: “complaint, order number”

We will pay close attention to your case, and we will probably ask you to send back the faulty goods. Depending on our agreement we will reimburse you via bank transfer (you will receive the full price of your purchase) or we will exchange your faulty product for a new and sound one.

How long does the shipping take?

We are trying to send out every order as fast as possible.

After we check the availability of the ordered product, we immediately get on shipping it to you – we realize shipments Mon-Fri. How long it will take the product to arrive at your door depends of your location. Our orders are sewn individually, especially for you, with attention to every detail. The waiting time is on average 14-16 business days.

However, we do try to accommodate you to the best of our abilities – is your order a gift? Is it important for you that your product arrives quickly? Just contact us via contact form or send us an email butikk@arsgard.no

We will do everything in our power to make sure your order will make its way into your arms as fast as possible.

How can I change/cancel my order?

If you change your mind on your order, please contact us via the contact form or write us an email – butikk@arsgard.no as soon as possible. We will then change/cancel your order. It is important to keep in mind that you should inform us about any changes as quickly as possible, because such a delay may result in undesired complications (package may already be on its way).

I placed my order but I did not get a confirmation email, why?

If you filled out and placed your order correctly, you will definitely be sent a confirmation email including the order number. Before informing us, please, check your SPAM. In case you really did not receive a confirmation email, please, contact us at butikk@arsgard.no

Can I exchange my order?

Yes, but in order to do that you will have to send back the product you purchased, respectively cancel your existing order and place a new one. All previous rules for order and purchase apply to the new order as well. You will be reimbursed for sending back the faulty product within the next 14 days.

Can I return my purchased product?

Before your purchase, please, always make sure you order the product you really want.

If you do change your mind, though, or the long awaited product does not satisfy you, you are allowed to return the product within the next 30 days after reception. Please keep in mind that in order for the return to be legitimate the following conditions apply:

  • the product must not show any signs of usage and has to be in the condition of reception.
  • the product has to have its original packaging and all original labels.
  • attach the receipt and return form (both come with the product)

You will be reimbursed within the next 14 days after receiving the package.

Arsgard does not take responsibility for incorrectly sent or addressed packages. Please, make sure the package and its contents are safely protected. We encourage the tracking of all packages sent back and forth. Any costs related to the return of a package are to be paid by the person returning the product.

Please, remember that we do not accept packages that are delivered via e-parcels or parcel lockers.

Perfect Fit

What size do I need?

Our assortment offers two types of products. T-shirts for women and men are adjusted to the respective silhouette, hence the difference between size tables. Sweaters on the other hand are unisex – it is important to remember this while ordering. If a man orders a sweater and size M, then the appropriate size for a woman will be size S. If you are not sure about your size – just measure!

How do I measure myself?

You are not sure about your size? Measure yourself quickly and easily. The most important thing is to measure yourself in an upright position using a measuring tape. Always check your size using the data and the size table, which you can find on every product page. There is a drawing next to the table, on which you can see the way we measured our apparel.